Shopping and Orders
Q1: How do I place an order on oipdyshop.icu?
A1: Select the items you want to purchase, click “Add to Cart”, and follow the on-screen instructions to complete the payment and address information.
Q2: Can I cancel or modify my order?
A2: Once an order is submitted, we will process it immediately to ensure fast delivery. Therefore, once an order is confirmed, it cannot be cancelled or modified. Please check your order details carefully before placing an order.
Payment
Q3: What payment methods can I use?
A3: We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. The specific available payment methods will be displayed at checkout.
Q4: Is online payment secure?
A4: We use industry-standard encryption technology to protect your payment information. The security of your transaction is our top priority.
Delivery
Q5: How long does it take to ship?
A5: Standard delivery usually takes 5-7 business days. We also provide expedited delivery services, which can be selected at checkout.
Q6: How do I track the status of my order?
A6: Once your order is shipped, you will receive a confirmation email with a tracking link via email.
Returns and Exchanges
Q7: How do I return or exchange an item?
A7: If you need to return or exchange an item, please refer to our Refund Policy. Generally, the item must be returned in its original condition within 30 days of purchase.
Q8: How long does a refund take?
A8: Refunds are usually completed within 5-10 business days after your return is received and processed.
Account Management
Q9: How do I create an account?
A9: Click the “Register” button in the upper right corner of the website and follow the prompts to fill in the necessary information to create an account.
Q10: How do I reset my account password?
A10: On the login page, click the “Forgot your password?” link and follow the instructions to reset your password.